Customer Support

Customer Support

Use this form for any questions regarding to the ChillDex website, purchasing questions, account management or device support.


ChillDex is officially discontinued, Thank you everyone for a wildly successful kickstarter and 3 year long production run!   As I switch off doing regular shipping, I will still allow purchase and shipping of remaining stock shipping once a month. Warranty replacement ship once a month also. Apologies for any inconvenience.

Please allow a few days for your tracking info to begin to populate after your confirmation/tracking emails, Searching up tracking information immediately will result in an error.

Notable Topics: Remaining inventory is purchasable but marked as backorder and will ship at the end of the month.

    Your satisfaction is incredibly important to me, Let me know what I can do to help.

    While I will try to respond to every support question as best as humanly possible, please keep in mind that ChillDex is a one-man operation, the design, manufacture, organization of global trade suppliers and logistics network is all handled by myself.  Customer support is the most time intensive operation of them all, please be nice 🙂  I will try my best to get to you in a timely manner!