Use this form for any questions regarding to the ChillDex website, purchasing questions, account management or device support.
Notable support topics:
Prepping for Chilldex V2.0 and Chilldex V2.0 Pro, as well as some new mystery items! If you’d like to be notified of the restock send an email with the subject line “2.0 restock”
After a three month delay, my plastic supplier is back up! units should be in stock shortly once assembled, tested and packaged.
As of Nov 20th, The shipping service I was using for international packages has been indefinitely discontinued for small suppliers like me due to Covid and/or holiday shipping demand. I currently don’t have a alternative shipping service I can use other than the premium Fedex/UPS etc..
It may be unlikely that shipping rates will return to the low rates previously.
Due to the obscene shipping rates it will be much harder for me to offer no-questions-asked replacements any more for my international friends 🙁
Please allow a few days for your tracking info to begin to populate after your confirmation/tracking emails, Searching up tracking information immediately will result in an error.
While I will try to respond to every support question as best as humanly possible, please keep in mind that ChillDex is a one-man operation with the exception of some new customer support assistance from Hazel, the design, manufacture, organization of global trade suppliers and logistics network is all handled by myself. Customer support is the most time intensive operation of them all, please be nice 🙂 We will try our best to get to you in a timely manner!