Frequently Asked Questions

Have a question?

Check out these frequently asked questions to see if it’s been asked!

Does the ChillDex blow wind into your face?

No, It blows away from your face. It pulls the heat from the headset and your face out of the system leaving your face cool and dry. your face in the mask area should be much cooler and less sweaty as the moisture evaporates out of the headset.

How much does it weigh?

ait weighs just 23.3 grams.
It consists of just plastic and fiberglass so it’s as light as a plastic keychain or so.
It’s unnoticeable in terms of weight in the headset

Can this be used with the faceplate on?

Yes, It does impede the airflow slightly and is less efficient but it’s designed to be compatible.

Check out this link for a 3d printed file you can have locally printed in high resolution FDM or SLA/Polyjet

Do you ship to my country?

aChilldex Ships to most if not all countries which are serviceable with Eshipper,  The shipping rate and currency conversion is all dynamic and live so expect the pricing to go up and down slightly on a daily basis based on the world economy and Covid affected shipping costs.

How long does shipping take?

aWhile the site ships worldwide, specific addresses in rural or difficult to reach areas around the world may be declined.

Due to the Covid-19 situation, international shipments outside of North America may take an additional 5-10 days due to extreme backlog at DHL’s worldwide hub. This has been consistent for a few weeks now.

Can I get a discount on larger orders or bulk orders?

aYes, bulk orders and bundles can be special ordered for arcades or VR facilities at a discounted rate.

Please reach out to me at Support@chilldex.com for specific orders

What if my fans sound strange?

aHaving fans spinning at 7000rpm may cause some coil whine or buzzing when rotating your headset quickly, this is the nature of the beast unfortunately.

Despite this, on all fan speeds while moderately still the fans should be near silent.  If there is some noise, let me know if it is too distracting and I can provide options for replacement.

All fans are inspected by a sound pressure meter for noise and then further inspected by a tester out of the factory, hand inspected by myself and then tested before packaging.  I am finding that many are easily damaged during shipping or buzz after the fans are displaced when pressing on the face of the Chilldex during installation.  Please reach out for replacement if there is any issue!

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